Cancellation Policy
Deposits, rescheduling, cancellations and travel fees.
Deposits
No deposit is required to book an appointment. Payment is taken at the time of your appointment.
Rescheduling
Please give at least 24 hours' notice to reschedule. You can request a change by calling or texting 416 522 3284, or by replying to your booking confirmation.
Cancellation by you
Appointments can be cancelled without charge with at least 24 hours' notice.
Cancellations made less than 24 hours before your appointment are subject to a fee of 50% of the booked service price.
Late arrival and access
If no one is present at the appointment time, or the provider cannot access the location, we will attempt to contact you. If we are unable to reach you, the appointment is treated as a cancellation without notice and the late-cancellation fee applies.
Cancellation by us
An appointment may be cancelled or stopped where the service is not clinically appropriate, where screening identifies a contraindication, or where the environment is not safe to provide care.
Where we cancel or stop an appointment on clinical or safety grounds, there is no charge to you.
Travel fees
Travel is quoted based on your location and confirmed with you before your appointment is booked, so there are no surprise charges. Travel fees are not refunded where an appointment is cancelled without the required notice.
Group and event bookings
Group and event bookings are arranged on a case-by-case basis, including any specific deposit or cancellation terms. Call or text 416 522 3284 to discuss dates and requirements.
Contact
To reschedule or cancel: 416 522 3284 · invigorateivwellness@gmail.com